Refunds and Returns Policy
Can I change my order once I have placed it?
Please contact us as soon as you realise there is an issue with your order, and we will try to help. As our warehouse is constantly processing your orders sometimes, we may be unable to edit your order as it may already have been processed.
What can I do if I purchased the incorrect size?
In the unfortunate chance you receive your parcel and the size is not quite right, we are more than happy for you to return the garment within 30 days of purchase. To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards, worn clothing of any type, including shoes, underwear, socks or swimwear.
Please Note: Product with prints may vary and colour may differ slightly from photos due to lighting/monitor settings.
(see MIKU monitor return conditions at the bottom of this page)
Can I return an item?
We are happy to accept your item for return if you change your mind or for incorrect selection of size, for a credit note. On the strict conditions:
- That the item is within 30 days of purchase.
- The product is unworn, unwashed and in original condition.
- Item/s must have all tags still attached.
- Return slip must be completed and included with your return.
No returns on sale items, for change of mind.
For hygiene reasons we are unable to accept the below items for return if you have changed your mind.
NOTE: We abide by the Australian Consumer Law.
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How do I return an item?
STEP 1: Contact us at firstname.lastname@example.org and advise us of the issue
STEP 2: Once authorised send the product to:
Goo & Co.
PO Box 7320
Southport Park, QLD
Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels.
What happens next? Returned products are first assessed, you will then be notified when/if your return has been accepted. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.
Overseas purchases will be charged postage as charged initially. We cannot take responsibility for change of mind/selection of wrong sizes.
I RECIEVED A FAULTY PRODUCT?
In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:
- Significantly different from the description shown
- If it is faulty and can't be easily fixed or replaced.
We do not offer refunds for change of mind or incorrect selection of size.
The Goo & Co. Team pride themselves in hand checking item/s and thoroughly inspecting, all goods before they are sent out to you.
If you have any questions please email us at email@example.com
AFTERPAY AND HUMM
Do my payments stop if I return an item I brought on AfterPay or ZipPay?
If you paid using Afterpay or Humm and you are refunded you will be refunded through that payment supplier.
You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.
Currently all parcels are being shipped as normal.
If you need further assistance regarding our policy we recommend you email us at firstname.lastname@example.org or contact our online support at 0417 466 466 (Office Hours Mon-Fri 9am-5pm AEST)
MIKU MONITOR RETURNS
At Goo & Co, we are committed to your child’s health, providing a good night’s sleep, and your overall complete satisfaction with the Miku Monitor. If your Miku is not what you expected and you are not completely satisfied with your purchase, you have 90 calendar days from the date of purchase or 30 days after activation, whichever occurs first, to request a full refund.
To receive a full refund, your Miku must be returned in good physical condition with all of the original packaging and components, accompanied with the original proof of purchase. Your Miku must not be damaged, broken, and/or show obvious signs of abuse. To be eligible for a full refund, your Miku must be returned undamaged and in its original packaging. In cases where a customer no longer has the original packing, we will assess a minimum $55 fee for re-packaging and re-stocking.
This return policy only applies to Miku products sold directly from gooandco.com and does not apply to any Miku products purchased from resellers, dealers, distributors, and/or retailers. Returns not purchased through gooandco.com must be returned to the original place of purchase.
Please allow up to 2 billing cycles for your refund to appear on your credit card/billing statement. Once your Miku and all original accompanied packaging and components are received and have been inspected to ensure no damage, if applicable, we will issue your refund to the original payment method. If you purchased your Miku from somewhere other than gooandco.com, then you must contact that reseller for a refund. Unfortunately, we are unable to process refunds for MIKUS purchased from 3rd party resellers. Shipping and handling charges are non-refundable.
If you have any questions regarding a refund or your refund status, please contact us at email@example.com or 0417 466 466