Refund and Returns Policy

Unfortunately, we do not refund for any change of mind purchases. As per Consumer Affairs and under the Fair Trade Authority, we can only offer a credit note for any change of mind orders. Any changes/credits must be made prior to the order being shipped.

Once you have processed your order, you are legally bonded by our terms and conditions of sale. This is why we also add a TERMS & CONDITIONS box at the checkout that physically stops the checkout process unless you read and agree. Once you process the payment for your order, you are alerting us that you have read the possible timeframes for order dispatch. 

Can I change my order once I have placed it? 

Please contact us as soon as you realise there is an issue with your order, and we will try to help. As we are constantly processing your orders sometimes, we may be unable to edit your order as it may already have been processed.

What can I do if I purchased the incorrect size?

In the unfortunate chance you receive your parcel and the size is not quite right, we are more than happy for you to return the garment within 30 days of purchase.  To be eligible for a return, your item/s must be unused and in the same condition that you received it.  It must also be in the original packaging.

 A new order will need to be placed for any other items/sizes required.

Additional non-returnable items:

Gift cards, worn clothing of any type, including shoes, underwear, socks, head wear or swimwear.

Please Note: Product with prints may vary and colour may differ slightly from photos due to lighting/monitor settings. 

 

RETURN CONDITIONS* 

Can I return an item?

We are happy to accept your item for return if you change your mind or for incorrect selection of size, for a credit note. On the strict conditions:

• That the item is within 30 days of purchase.
• The product is unworn, unwashed and in original condition.
• Item/s must have all tags still attached.
• Return slip must be completed and included with your return. 

No returns on sale items, for change of mind.

If you need to return an item, postage to return the item is your responsibility and cannot be reimbursed.

 A new order will need to be placed for any other items/sizes required.

For hygiene reasons we are unable to accept the below items for return if you have changed your mind. 

• Swimwear
• Headwear
• Formula

NOTE: We abide by the Australian Consumer Law.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How do I return an item?

STEP 1: Contact us at admin@gooandco.com and advise us of the issue

STEP 2: Once authorised send the product to:

Goo & Co.
Att: Returns
PO Box 7320
Southport Park, QLD
Australia 4215

Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels.

What happens next?  Returned products are first assessed, you will then be notified when/if your return has been accepted. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.

Overseas purchases will be charged postage as charged initially. We cannot take responsibility for change of mind/selection of wrong sizes. 

FAULTY ITEMS

I RECIEVED A FAULTY PRODUCT?

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:

• Significantly different from the description shown
• If it is faulty and can't be easily fixed or replaced.

We do not offer refunds for change of mind or incorrect selection of size.

The Goo & Co. Team pride themselves in hand checking item/s and thoroughly inspecting, all goods before they are sent out to you.

If you have any questions please email us at admin@gooandco.com

 

AFTERPAY AND HUMM 

Do my payments stop if I return an item I brought on AfterPay or ZipPay? 

If you paid using Afterpay or Humm and you are refunded you will be refunded through that payment supplier.

 

SECURITY CHECKS

You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

COVID-19 

Currently all parcels are being shipped as normal. 

CONTACT US:

If you need further assistance regarding our policy we recommend you email us at admin@gooandco.com and we will reply as soon as possible Monday - Friday within business hours.