Thank you for your enquiry, your satisfaction is important to us. We have put together a number of Frequently Asked Questions listed below. If you have any further questions or concerns please do not hesitate to contact us at email@example.com
Can I change my order after I have placed it?
Yes! Please contact us at firstname.lastname@example.org within 6 hours of when you placed the order if you require any changes. However, if your order has been dispatched we will not be able to cancel or change your order.
What is the sizing like?
Different brands come from different factories and suppliers. Generally they are similar to what we are used to however we always recommend ordering a slightly larger size if you are unsure.
We have endeavoured to have a sizing chart on each menu item. If you have any questions at all please do not hesitate to contact us at email@example.com or on our Facebook page.
Please note due to our clothing collection styles being sourced internationally and from different suppliers, our sizes and colours may vary slightly from item to item. On most items we have provided an approximate size guide to assist you when making your purchase. Whilst our clothing products are not made in Australia we do pride ourselves on sourcing quality garments for our customer. Most items are made in China, they are not handmade in Australia.
I have a discount code, how do I use it?
Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
What happens with faulty items?
We pride ourselves in providing our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible.
Please provide a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at firstname.lastname@example.org or via Facebook Messenger on our official Facebook page. Please note: We do not refund for change of mind. For more information please see our refund policy.
How long does delivery take?
Due to our extensive range and in the event that an item is out of stock in a particular colour/ and or size, a dispatch time of approx 10-12 business days will apply to your order.
If you are requiring any items urgently please contact us at email@example.com to confirm availability. If any further delays are expected beyond this time frame we will be in touch via email to notify you.
Orders are delivered from our base here on the Gold Coast and some times from local Australian suppliers.
Clothing orders are usually dispatched between 10-14 business days from when your order is placed, although most of the time we are able to dispatch these earlier. We use this time frame to take into account potential delays due to sizes/colours that may be out of stock, and or products that may be on the way from our supplier.
During peak holiday or sale times shipping may take a little longer.
Once your parcels have left they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.
Australian Suppliers will usually ship within 3-7 business days.
If shipping confirmation is not received within 3 weeks, please contact us at firstname.lastname@example.org and we will contact our suppliers and investigate the matter to resolve any potential issues.
How do I track my order?
You will been emailed a link to track your order. You will be given regular updates on the progress of your order if there are any potential delays.
If you have further questions please do not hesitate to contact us at email@example.com or message us via Facebook.
What happens if my purchase doe not arrive or is lost?
We have no control over an item once it is dispatched. We will make every effort to locate your product and get it to you as soon as possible. If we can not locate your product within our delivery time we can potentially refund you.
Contact us at firstname.lastname@example.org
What types of payments do you accept?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, HUMM, ZIP or AFTERPAY.
I am having trouble ordering online. Who do I contact?
Please email us at email@example.com
Need any anything else?
If you have any other questions or concerns please do not hesitate to contact us at:
Email us at: firstname.lastname@example.org