Thank you for your inquiry! We’ve put together some of our most common questions below. If you can’t find the answer you’re looking for, please don’t hesitate to contact us at admin@gooandco.com

Can I change or cancel my order after I’ve placed it? Yes! Please contact us at admin@gooandco.com as soon as possible. We can usually make changes if your order hasn’t been dispatched yet. Once your order has been sent, we’re unable to cancel or modify it.

What is the sizing like? Sizing can vary slightly between different brands and suppliers. We generally recommend ordering one size larger if you’re unsure.

We have included size guides on most product pages to help you choose. If you have any questions about sizing or fit, please feel free to reach out — we’re happy to assist.

Please note: 

Our clothing is sourced internationally, with most items made in China. Because we work with different suppliers, sizes and colours can vary slightly between styles.

Every piece in our collection is hand-picked by me because I genuinely love it and would happily dress my own children in it. Please note that our products are not exclusive designs. While I adore each item we stock, I completely understand that not every piece will suit everyone’s taste — and that’s okay!

We always recommend checking the individual size guide on each product page. If you’re ever unsure about sizing or fit, please feel free to reach out and I’ll be happy to help.

How do I use a discount code? At the checkout page, enter your discount code into the “Discount Code” box and click Apply. Please note that only one promotional code can be used per order.

What happens if I receive a faulty item? We pride ourselves on offering high-quality products. If you receive an item with a manufacturing fault, please contact us at admin@gooandco.com or via Facebook Messenger with a couple of clear photos of the defect.

We’ll work with you to resolve the issue as quickly as possible. Please note: We do not offer refunds for change of mind. For full details, please see our Refund Policy.

How long does delivery take? Most clothing orders are dispatched within 10–14 business days from the date the order is placed. This timeframe allows for any out-of-stock sizes or colours that may need to be ordered from our suppliers.

If any further delays are expected beyond this time frame we will be in touch via email to notify you.

In many cases we are able to dispatch earlier. During busy periods (sales or holidays) dispatch times may be slightly longer.

Once your order has been dispatched, it is handed over to the courier and we are not responsible for any delays, loss, or damage caused by the courier service. However, we will always do our best to help track your parcel.

If you are requiring any items urgently please contact us at admin@gooandco.com to confirm availability.

Everything you need to know about LittleOak:

Is it genuine LittleOak product that is available from Goo & Co?

Yes, absolutely. As a family business, we know how important it is to trust the products that you are giving to your children. We offer a wide range of genuine local and international products, handpicked by us because of their high quality and superiority in the market. Our contacts within the nursery industry allow us access to a large number of items that we can ship directly to you, so you save. 

Is this approved by the FDA? I saw a recall notice.

As an independent Australian business, we’re not involved with the regulatory approvals of products in other countries (even those that we choose to stock). However, we do know that LittleOak is made in New Zealand and meets all necessary guidelines and requirements in Australian and New Zealand (which are the strictest in the world when it comes to infant formulas). 

I saw these products were recalled in the USA. Are they safe to buy?

As a small family business, our customers mean everything to us. We are constantly researching new product and sampling new items to ensure that what we sell is quality, superior and you are satisfied with your purchase.  That includes LittleOak. LittleOak is approved for sale here in Australia, and is currently going through FDA approval in the US.

Does LittleOak include GMOs / artificial ingredients?

One of the reasons we decided to stock LittleOak was because of the natural ingredients they use. We love that they don’t add palm oil, canola oil, maltodextrin, soya or GMO’s to their products. 

Do you have a sample?

Unfortunately, we’re not able to provide free samples of LittleOak. However, we do recommend the LittleOak sachets as a great way to trial the product. The individually packaged single serve sachets come in a box of six.

Is LittleOak organic?

We’ve checked the LittleOak website and confirmed that while most of the whole goat milk used in their products is farmed using organic practices, the formulas are not certified organic. They state “It’s quite a process to become an organically certified farm, which is why many of the farms that we source our milk from choose not to pursue certification. Rest assured, all ingredients are as naturally and sustainably sourced as possible, including omega fatty acids DHA and ARA from algae and our cold-pressed flaxseed oil from the South Island in New Zealand.” 

What is the “From Fresh” process?

LittleOak is the first formula in the world to be made from fresh whole goat milk, and with half the processing of other brands. Here is what they have to say about it on their website “Most formulas are made by first heating the milk to create a milk powder, then adding in water to turn it back into liquid, then heating it again to blend it into formula. However, we don’t do this at LittleOak, because we know the more you heat any food, the more you deplete the natural nutrients. Instead, we have halved the heating process with our new From Fresh approach. We start with delicious fresh goat milk from our farm in New Zealand and only add heat once to our formulas which means we preserve all its natural goodness.” 

Is the flaxseed oil better to use than a palm oil pressed at safe temperatures?

Oils are an essential ingredient in formulas, as they mimic the fatty acids found in breastmilk. Some of the cheaper, mass produced oils like canola or palm oil have some negative health and environmental impacts, so we really like the fact LittleOak is palm and canola oil free. In fact they are the first formula to be certified 100% palm oil free and to use cold-pressed flaxseed oil instead of canola oil. Flaxseed is rich in Omega 3 fatty acids and also a great source of protein.

Do we except LittleOak returns?

A: Due to health regulations, we cannot accept any returns - even if your LittleOak is unopened and in its original packaging. As a parent, I am sure you understand we have a duty of care to our LittleOak families and their precious bubs. We must ensure that the formula is stored and shipped in the right conditions and that the formula has not been tampered with.