Thank you for your enquiry, your satisfaction is important to us. We have put together a number of Frequently Asked Questions listed below. If you have any further questions or concerns please do not hesitate to contact us at email@example.com
Can I change my order after I have placed it?
Yes! Please contact us at firstname.lastname@example.org within 6 hours of when you placed the order if you require any changes. However, if your order has been dispatched we will not be able to cancel or change your order.
Why is there a menu 'Australian Brands'? Are your products not all Australian?
We have sourced many high quality fashionable products direct from manufactures in other countries. These items form the majority of our catalogue. Because they are shipped directly from the manufacturers they will generally take longer to arrive into Australia and will also have to pass the necessary customs clearances.
The products listed under 'Australian Brands' are supplied in Australia and will ship faster to Australian addresses. There are a number of items under the 'Australian Brands' menu that may not ship outside of Australian. This will be noted in the collection.
What is the sizing like?
Different brands come from different factories and suppliers. Generally they are similar to what we are used to however we always recommend ordering a slightly larger size.
We have endeavoured to have a sizing chart on each menu item. If you have any questions at all please do not hesitate to contact us at email@example.com or on our Facebook page.
I have a discount code, how do I use it?
Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
What happens with faulty items?
We pride ourselves in providing our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible.
Please provide a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at firstname.lastname@example.org or via Facebook Messenger on our official Facebook page. Please note: We do not refund for change of mind. For more information please see our refund policy.
How long does delivery take?
Please note: We have a standard dispatch time frame of approximately 2-3 weeks.
Orders are delivered from both our international suppliers and local Australian suppliers.
International suppliers may take between 13-39 days, although most of the time they do arrive earlier. We use this time frame to take into account potential delays at customs which are unfortunately out of our control.
During peak holiday times shipping for internationally supplied products may take up to 49 days.
Once your parcels have left our supplier's warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.
Australian Suppliers will usually ship within 3-7 business days.
If shipping confirmation is not received within 3 weeks, please contact us at email@example.com and we will contact our suppliers and investigate the matter to resolve any potential issues.
How do I track my order?
You have been emailed a link to track your order. You will be given regular updates on the progress of your order. Please note: some international items will not have tracking numbers because they manufacturers offer you the most affordable way of getting your purchase direct to your door. If you do have a link please use this to track your order. If you have further questions please do not hesitate to contact us at firstname.lastname@example.org
If you have any questions or concerns please contact us at email@example.com or message us via Facebook.
What happens if my purchase doe not arrive or is lost?
We have no control over an item once it leaves the suppliers warehouse. We will make every effort to locate your product and get it to you as soon as possible. If we can not locate your product within our delivery time we can potentially refund you.
Contact us at firstname.lastname@example.org
What types of payments do you accept?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL or AFTERPAY.
I am having trouble ordering online. Who do I contact?
Please email us at email@example.com
Need any anything else?
If you have any other questions or concerns please do not hesitate to contact us at:
Email us at: firstname.lastname@example.org