Thank you for your inquiry, your satisfaction is important to us.  We have put together a number of Frequently Asked Questions listed below.  If you have any further questions or concerns please do not hesitate to contact us at admin@gooandco.com

Can I change my order after I have placed it? 

Yes! Please contact us at admin@gooandco.com as soon as possible if you require any changes to be made to your order.  However, if your order has been dispatched we will not be able to cancel or change your order.

What is the sizing like?

Different brands come from different factories and suppliers.  Generally they are similar to what we are used to however we always recommend ordering a slightly larger size if you are unsure.

We have endeavoured to have a sizing chart on each menu item.  If you have any questions at all please do not hesitate to contact us at admin@gooandco.com

Please note due to our clothing collection styles being sourced internationally and from different suppliers, our sizes and colours may vary slightly from item to item. On most items we have provided an approximate size guide to assist you when making your purchase. Whilst our clothing products are not made in Australia we do pride ourselves on sourcing quality garments for our customer. Most items are made in China, they are not handmade in Australia.

I have a discount code, how do I use it?

Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!Please note, only one promotion/discount code is redeemable per order.

What happens with faulty items?

We pride ourselves in providing our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible.
Please provide a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at admin@gooandco.com or via Facebook Messenger on our official Facebook page. Please note:  We do not refund for change of mind.  For more information please see our refund policy.  

How long does delivery take? 

Due to our extensive range and in the event that an item is out of stock in a particular colour/ and or size, a dispatch time of approx 10-12 business days will apply to your order.

If you are requiring any items urgently please contact us at admin@gooandco.com to confirm availability. If any further delays are expected beyond this time frame we will be in touch via email to notify you.

Orders are delivered from our base here on the Gold Coast and some times from local Australian suppliers. 

Clothing orders are usually dispatched between 10-14 business days from when your order is placed, although most of the time we are able to dispatch these earlier. We use this time frame to take into account potential delays due to sizes/colours that may be out of stock, and or products that may be on the way from our supplier.

During peak holiday or sale times shipping may take a little longer.

Once your parcels have left they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.

Everything you need to know about LittleOak:

Is it genuine LittleOak product that is available from Goo & Co?

Yes, absolutely. As a family business, we know how important it is to trust the products that you are giving to your children. We offer a wide range of genuine local and international products, handpicked by us because of their high quality and superiority in the market. Our contacts within the nursery industry allow us access to a large number of items that we can ship directly to you, so you save. 

Is this approved by the FDA? I saw a recall notice.

As an independent Australian business, we’re not involved with the regulatory approvals of products in other countries (even those that we choose to stock). However, we do know that LittleOak is made in New Zealand and meets all necessary guidelines and requirements in Australian and New Zealand (which are the strictest in the world when it comes to infant formulas). 

I saw these products were recalled in the USA. Are they safe to buy?

As a small family business, our customers mean everything to us. We are constantly researching new product and sampling new items to ensure that what we sell is quality, superior and you are satisfied with your purchase.  That includes LittleOak. LittleOak is approved for sale here in Australia, and is currently going through FDA approval in the US.

Does LittleOak include GMOs / artificial ingredients?

One of the reasons we decided to stock LittleOak was because of the natural ingredients they use. We love that they don’t add palm oil, canola oil, maltodextrin, soya or GMO’s to their products. 

Do you have a sample?

Unfortunately, we’re not able to provide free samples of LittleOak. However, we do recommend the LittleOak sachets as a great way to trial the product. The individually packaged single serve sachets come in a box of six.

Is LittleOak organic?

We’ve checked the LittleOak website and confirmed that while most of the whole goat milk used in their products is farmed using organic practices, the formulas are not certified organic. They state “It’s quite a process to become an organically certified farm, which is why many of the farms that we source our milk from choose not to pursue certification. Rest assured, all ingredients are as naturally and sustainably sourced as possible, including omega fatty acids DHA and ARA from algae and our cold-pressed flaxseed oil from the South Island in New Zealand.” 

What is the “From Fresh” process?

LittleOak is the first formula in the world to be made from fresh whole goat milk, and with half the processing of other brands. Here is what they have to say about it on their website “Most formulas are made by first heating the milk to create a milk powder, then adding in water to turn it back into liquid, then heating it again to blend it into formula. However, we don’t do this at LittleOak, because we know the more you heat any food, the more you deplete the natural nutrients. Instead, we have halved the heating process with our new From Fresh approach. We start with delicious fresh goat milk from our farm in New Zealand and only add heat once to our formulas which means we preserve all its natural goodness.” 

Is the flaxseed oil better to use than a palm oil pressed at safe temperatures?

Oils are an essential ingredient in formulas, as they mimic the fatty acids found in breastmilk. Some of the cheaper, mass produced oils like canola or palm oil have some negative health and environmental impacts, so we really like the fact LittleOak is palm and canola oil free. In fact they are the first formula to be certified 100% palm oil free and to use cold-pressed flaxseed oil instead of canola oil. Flaxseed is rich in Omega 3 fatty acids and also a great source of protein.

Do we except LittleOak returns?

A: Due to health regulations, we cannot accept any returns - even if your LittleOak is unopened and in its original packaging. As a parent, I am sure you understand we have a duty of care to our LittleOak families and their precious bubs. We must ensure that the formula is stored and shipped in the right conditions and that the formula has not been tampered with.