WE ARE EXPERIENCING SOME LONGER THAN NORMAL DELIVERY TIMES ON SOME OF OUR INTERNATIONAL SUPPLIERS AT PRESENT.
PLEASE ALLOW EXTRA TIME ON ALL DELIVERIES. IF SOMETHING IS URGENT PLEASE EMAIL US AT ADMIN@GOOANDCO.COM TO CHECK ON AVAILABILITY.
Please note: We have a standard dispatch time frame of approximately 2-3 weeks. (This time frame is an estimate, usually we dispatch before this)
SHIPPING FEE - from $7.95 - $14.95 Calculated at checkout.
Please note, all of our shipping services include tracking where applicable and not signature on delivery.
Orders are delivered from both our international suppliers and local Australian suppliers.
Depending on the Products that you order, it may be possible for you to receive shipments in multiple deliveries. (Tracking will be updated per shipment)
International suppliers may take between 13-39 days, although most of the time they do arrive earlier. We use this time frame to take into account potential delays at customs which are unfortunately out of our control.
During peak holiday times shipping for internationally supplied products may take up to 49 days.
Once your parcels have left our supplier's warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.
Australian Suppliers will usually ship within 3-7 business days.
We may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
If shipping confirmation is not received within 3 weeks, please contact us at firstname.lastname@example.org and we will contact our suppliers and investigate the matter to resolve any potential issues.